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My program is saying “running in background”.
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This may be a conflict with a program called “HP share to web”. Uninstall that program to resolve the issue.
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Why is everyone running from tape to Online Backup?
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- Simplicity -- Eliminate complex, manual tape backup tasks
- Automation -- Backup, offsite protection and recovery is automatic
- Reliability -- Recover data with 100% guaranteed reliability
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What is an online backup service?
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An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.
If you use your computer to create and save valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Simple data backup can be done by saving your data to multiple locations, copying the data from its original location to removable media, another hard drive, or another computers hard drive on the network. To make this task easier, specialized programs known as Backup Software exist to aid users in regularly making a backup copy of their data. Since some users are not interested in managing the tasks necessary for maintaining their own backups, a new breed of backup software was created, known as Online Backup Software. Online Backup software is designed to routinely copy your important files to a private, secure location on the Internet by securely transmitting your data over your existing Internet connection. If you have a working Internet connection on your computer, you can use Steelgate Online Backup Service to keep your important files safe from disaster on a daily basis.
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Does it make sense to use Online Backup if you have a slow Internet connection?
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Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up in just minutes over a slower dialup connection.
Our software can also resume a canceled backup, so you can start the backup during your slow times and cancel it during your busy times. The next time you start the backup, it will pick up from where it was canceled until the entire backup is complete.
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What files should you select?
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Since your entire hard drive is likely to be much larger than the amount of storage you have purchased on the backup server, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents", "My Pictures" or "My Music" folders and data files of your important programs like accounting, income tax, contact management, etc. Your online backup software comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located. Check the online help for Filters to learn how they can be used.
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How do you delete files from the Backup server?
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In order to control how much data is stored on the online backup server, your online backup software allows you to view all of the data stored on the server and selectively remove files from the server. To view the data stored under your account, run your online backup software and click on the folder tab labeled "Restore". In the left windowpane, Right-Click on the Desktop icon and select "Get Volume List from Server". This will show you each computer that has been backed up to your account. Now you can navigate the folders to see what data is stored on the server. To delete files, click on the button with the Red "X" to enable the Delete Files mode. Mark any files you wish to delete by clicking your mouse in the empty box next to the file(s) you wish to delete. Click the "Delete Files Now" to issue the command to delete the selected files from the server. WARNING: Once a file is deleted from the server, it can no longer be restored.
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Should you also have a local backup in addition to online backup?
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It's up to you. We encourage people to do both local and remote backup for absolute protection. Users that want an added level of protection will perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe.
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What is the Personal Recovery CD?
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The Personal Recovery CD is a service that offers copies all of your data from our servers onto CD(s). This allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection.
To request a CD (or DVD) copy of your data, Log In to your account and click "Request DVD".
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Can I backup open and locked files with the online backup software?
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Yes. You may purchase an optional utility which enables the backup of open files including SQL Server and Exchange using the shadow copy method. If this option is disabled, files that are opened during the backup may not be backed up correctly. This is only available on Windows XP and Windows 2003, and will only backup open files on local NTFS formatted drives.
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I'm getting a 'Scheduled Backup did not run' message in my backup log. What does this mean?
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Remember that your computer must be on in order for a scheduled event to take place. If you schedule a backup job at a time when you're not using your computer, you must leave the computer on in order for that event to run.
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What is a FastBIT backup?
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The FastBIT™ patching process is the core technology behind this revolutionary program. The patching process involves the comparison of two different versions of the same file and extracting the differences between the files. When the differences are extracted from the two files, they are saved into a new file and compressed into what is known as a Patch. The patch file is often 85% to 99.9% smaller than the file which the patch was extracted from originally.
Click here for more information...
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Do you have a chart for Bandwidth Requirements?
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It's very difficult to analyze those requirements because of all the variables added by FastBIT. However, the basic formula is pretty simple:
Take the expected size, in MB's, of the data you might see in a day, divide it by the amount of seconds in the day and divide that number by 8 to obtain MB/Sec Bandwidth. This will result in the required bandwidth (MB/Sec) needed to sustain 100% load throughout the day.
Example: Let's say we have 500 users sending us an average of 600MB per month (this is about what we see at the Steelgate Online Center), then the formula follows:
600MB * 500Users = 300000MB (300GB) / 30days (per month) = 10000MB Per Day (10GB) / 86400seconds (1 day) = 115.74Kb/sec * 8 (to convert to MB/Sec) = .93MB/Sec or about 61% of a full T1.
Of course, this assumes that you have full saturation throughout the day, which isn't going to happen. It typically gets a bit peaky around noonish and around midnight, so to accommodate the mean, you should probably have a 30% overhead, which in the above case, would translate to just about a full T1 (1.5MB/Sec).
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What is the secret key?
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The secret key is a special text string used to encrypt all data that is stored on the server. The secret key can be changed at any time in between backups or restores. If the secret key is forgotten or lost, the Backup Server administrator may not be able to recover the data on the server.
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If I change my secret key, can I still restore old data?
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When you change the secret key, the previous secret key (and all keys before it if any) are encrypted together using the latest secret key. This way, you need only remember the latest key and do not have to be troubled with remembering, potentially, many keys from past changes.
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Is Steelgate Online Backup HIPPA Compliant?
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Our online backup service is 100% compliant with the security requirements of the HIPAA Act, which mandates that healthcare industry practitioners provide secure, encrypted off-site backup. Whether your client’s backup is federally mandated or just good common sense, we are experts at ensuring their business continuity!
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How do you calculate my billing?
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We charge your credit card on a monthly or quarterly basis, depending on your preference indicated during signup.
To see our prices, click here.
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How do I change my billing information?
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Click here to log into your account. You can then change your credit card and other billing information on the site.
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How do I restore a SQL Database?
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Detach the database from the server using the Enterprise Manager (SQL Server 2000) or SQL Server Management Studio (SQL Server 2005) .
- Using the Backup Client, restore the database to the same location. If you are restoring the database to a new installation of SQL Server on a new machine, make sure that the path to the database folder is exactly the same as it was on the original machine. You may move the database later if necessary, but it must be restored to the same location.
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Re-attach the database using the tool you used in step 1.
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What is the "Restorable Window"?
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Steelgate Online Backup allows you to keep multiple versions of a single file on the backup server. The Restorable Window is the amount of time the oldest version is kept before being replaced by the next oldest version to make room for the newest version.
For example, imagine you have backed up a Word document, and your restorable window is set to 30 days. If the document changed every day and you run a backup every night, at the end of 30 days you will 30 versions of the document from which to choose. On the 31st day, the oldest version is replaced by the next oldest version and so on, to make room for the newest version. This does not mean that your document is deleted from the server!
If you think you will need to restore version of your data from earlier points in time than the most recent backup, then choose a larger window. Most users, however, only need very small window.
Important Note: The larger a Restorable Window you have, the faster you will use your disk space because you will be keeping more versions of each file.
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How do I increase my storage space or change other account settings?
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Log into your account page, and click the "configure" link.
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I'm connected to my computer remotely and the tray control icon isn't showing up.
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If you are remoting into the machine, check the process tab and make sure there is not a traycontrol.exe running in the background.
If there isn't and the tray still will not open, run svcinst.exe in the Online Backup installation directory and reinstall the service portion of the software using that exe.
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How do I export my settings such as datasets and schedule?
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Under Program Files / Online Backup, you will find a file called backup.bdb which stores you file selections / schedules. save this file if you want to re-install the software so you don't have to re-enter the selections and schedule.
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I am getting a "run-time" error when trying to open the software.
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- Open the task manager and end all processes relating to backup.exe and traycontrol.exe.
- Take traycontrol.exe out of the start up menu.
- Go into the online backup installation directory and rename the traycontrol.exe to something else.
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My windows task schedule says running but the program in not running, why is this happening?
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This is the windows task scheduler that did not end itself upon completion of the backup.
To kill these tasks, restart the "Task Scheduler" service.
To prevent this from happening again, make sure the online backup is closed, go to the task scheduler (start/programs/accessories/system tools/scheduled tasks/), right mouse click on your task, click on properties, make sure the task is running as MachineName/administrator, set the password and then click on the settings tab and change "stop the task if it runs for.." to 23 hours. Click ok
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